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Archive for the ‘Point Of Sale Systems’ Category

How to capitalise on your most valuable asset – your sales assistants

October 10th, 2012

Category: Customer Relationship Management, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Selling

Customer Service consistently under par in Australia Recent posts across general and industry media mention the tough retailing environment. Some in the industry have asserted this is mainly due to competition from online retailers and global heavy hitters opening stores locally. However, a new survey from consumer advocate group Choice and published by SMH, paints a different picture. It lays the blame squarely on Australian retailers’ lack of customer service, with Harvey Norman scoring the lowest mark. While Gerry Harvey has hit back cl...

POS System health check: Five compelling questions that invite a review of your Retail Management System

September 12th, 2012

Category: ERP Enterprise Resource Planning, Point Of Sale Systems, Retail Business Tips

This article lists five questions you need to ask about your current retail system to assess whether it has the capabilities to support your business in what is now a fast-moving, no-holds bar, retail terrain. We ask whether your current system has the strength and flexibility to: 1. Easily handle the demands of a New Retail era? 2. Support the new customer paradigm? 3. Provide insight into business performance? 4. Support business viability and growth? 5. Simplify your working life? 1. Does your current system easily handle the demands of a N...

Is Omni-Channel Retailing worth the effort?

August 14th, 2012

Category: Point Of Sale Systems, Retail Business Tips, Retail Innovations, Retail Selling

Consumers are using so many channels and devices these days it can be overwhelming deciding which channels you should use with your customers. How do you decide what to invest in, whether online store, email, mobile, eBay, comparison sites, Facebook or other upcoming social sites like Pinterest? The first question that needs to be answered is whether Omni-channel retailing is worth the effort? Many believe it is. Why? Because today, this is how the consumer wants you to sell to them. But which channels do you choose? Below we discuss a few and...

Close Encounters of the Retail Kind: Why getting intimate with customers can deliver big bucks

July 5th, 2012

Category: Point Of Sale Systems

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution”. Rick Tate, Author: “Leadership and the Customer Revolution”. Rick Tate, an expert on service quality, got it right. There is a ‘customer revolution’ going on for the first time in retail history and it has to do with the paradigm shift where the consumer, rather than the vendor, holds all the power. The perv...

Bricks and Mortar Retailers Can Triumph over Online Competition

May 1st, 2012

Category: Online Retailing, Point Of Sale Systems

According to a recent article in The Australian “Online retail sales are growing at more than 15 times the rate of the overall retail sector, highlighting the need for traditional merchants to accelerate their internet sales strategy.” Additionally, “online spending totalled $10.9 billion over the 12 months to the end of February 2012, accounting for 5 per cent of all retail spending.” The article also mentions a Dunn and Bradstreet survey conducted last month which found that 56% of surveyed retailers “were concerned about the thre...

Empower your Sales Staff

May 23rd, 2011

Category: Point Of Sale Systems, Retail Business News, Retail Business Tips

Empower your Sales Staff As the debates rage about the respective benefits of online and bricks-and-mortar retailing, there are some aspects of the debate that almost everybody agrees on. Physical store retailers have the great advantage of face-to-face retailing, i.e. a salesperson can interact with customers, showing them items from the range on display, and answering their queries. However online retailers have an advantage in that they can display their whole catalogue, whereas many bricks-and-mortar retailers do not have the space to disp...

Benefits of SaaS for Retail Business Systems such as POS

June 9th, 2009

Category: Point Of Sale Systems

Some commonly reported benefits of SaaS SaaS, or Software as a Service, has been making major advances in many business segments. In this first of two articles on the suitability of SaaS for Retail operations including POS, we look at the benefits of SaaS over traditional system deployment methods. Before getting into the detail, lets begin with an explanation of what SaaS is. Software as a Service (SaaS) is a software usage model in which applications are hosted by a vendor or service provider and made available to customers over a network, ty...

How Retail Business Software allows you to focus on your business and the fundamentals.

March 6th, 2009

Category: Point Of Sale Systems

In our story about Woolworths and the recent increase in employees we had a quote from CEO Michael Luscombe where he states what makes retail succeed: “the right products available and well-presented in our stores; a competitive price, and people who enjoyed interacting with customers.” In this article we will discuss how a good Retail Management System makes all of these things easier to happen. “The right products available” A key feature of any good Retail Management system is that it will track all items in a store, the fre...