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Archive for the ‘Retail Business News’ Category

5 Big Benefits of Real Omni-channel Integration

March 3rd, 2015

Category: Customer Relationship Management, ERP Enterprise Resource Planning, Online Retailing, Point Of Sale Systems, Retail Business News

If there was any doubt that you need to implement a true omni-channel retailing system, that doubt was well and truly blown way at the recent NRF’s “Retail’s Big Show” in New York. As one respected tweeter put it “I must have heard the words “omni-channel” and “solution” uttered a million times each at #nrf15” But it is not just about having your products available for purchase through multiple channels including in-store, your online store, eBay, Google Shopping and Facebook.  All channels must be fully in...

Retail Success Story: Neeto

February 6th, 2014

Category: Customer Relationship Management, Managing Retail Costs, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Innovations, Retail Selling, Retail Success Stories

Company Background Operating for just over 18 months, the Neeto concept was borne out of the idea that the traditional newsagency model is outdated and needs to change. To that end Neeto operates both as a newsagency and a specialist stationary retailer similar to kikki.K, Typo and Smiggles. Stuart Cheng, Neeto Managing Director, explains: “Traditional agencies might sell some stationary but they often go for the big brands which are a dime a dozen. If you want to succeed as a newsagency today, you have to add something different because tr...

Retail Recap 2013: What this means for your business next year?

November 12th, 2013

Category: Managing Retail Costs, Online Retailing, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Innovations

You know it’s a good sign when retail sales are showing an increase of 2.9% in September 2013 compared to the same month in 2012. Might it signal we’ll enjoy strong Xmas trading this year, helping retailers end the year ‘with a bang and not a whimper?’ It’s almost mid-November and time to reflect on what has shaped up as the important signposts this year. Significantly, how will these markers influence how you run your business next year? Retail innovation strong in 2013 While there have been some ‘nice’ increases in retail sales ...

Retail Success Factors, Part ll: Increase sales in a tight retail environment

April 16th, 2013

Category: Customer Relationship Management, ERP Enterprise Resource Planning, Online Retailing, Retail Business News, Retail Business Tips, Retail Innovations, Retail Selling

Retailing has been given some good news recently. The Australian Bureau of Statistics (ABS) released figures for January 2013 showing a growth of 3.4% on the same period last year. However, many retailers are still doing it tough. This is due in part to high fixed costs like rent and staff wages as mentioned in last month’s article. That article looked at how you can substantially lower costs to deliver savings while today’s article will look at how you can increase sales and thus profits, even as retailing continues to experience bumps on ...

Retail Success Factors, Part 1: Lower costs in a tight retail environment

March 13th, 2013

Category: ERP Enterprise Resource Planning, Managing Retail Costs, Point Of Sale Systems, Retail Business News, Retail Business Tips

How do you overcome skyrocketing retails costs like increased rent, higher staff wages and increased marketing costs as mentioned in a recent article, retail struggling due to rising costs? The news isn’t all dire. There is definitely a way to get around rising costs and even be profitable today. The key is you need to do two things well and do them well on a consistent basis. The first one is to keep a tight lid on costs, and the second one is to find innovative ways to increase sales. Today we explore the first success factor to retailing...

CASE STUDY: Meet the service provider that easily supports a broad range of industries and customers spread across vast and tough terrains

March 13th, 2013

Category: ERP Enterprise Resource Planning, Online Retailing, Point Of Sale Systems, Retail Business News, Retail Business Tips

TJM Products (North Queensland) Company Background While TJM is a national brand, the North Queensland franchise covering the top end of Australia from Mackay, Cairns, Townsville and Mt Isa in Queensland to Darwin in the Northern Territory is owned by Rod Spinks. While most people associate the TJM brand with vehicle equipment (see their video) accessories and road safety tools, there is more to the business, according to Mr Spinks. “Yes, we provide a huge range of products for work and play from roof racks, bull bars, suspension, winche...

How to capitalise on your most valuable asset – your sales assistants

October 10th, 2012

Category: Customer Relationship Management, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Selling

Customer Service consistently under par in Australia Recent posts across general and industry media mention the tough retailing environment. Some in the industry have asserted this is mainly due to competition from online retailers and global heavy hitters opening stores locally. However, a new survey from consumer advocate group Choice and published by SMH, paints a different picture. It lays the blame squarely on Australian retailers’ lack of customer service, with Harvey Norman scoring the lowest mark. While Gerry Harvey has hit back cl...

Empower your Sales Staff

May 23rd, 2011

Category: Point Of Sale Systems, Retail Business News, Retail Business Tips

Empower your Sales Staff As the debates rage about the respective benefits of online and bricks-and-mortar retailing, there are some aspects of the debate that almost everybody agrees on. Physical store retailers have the great advantage of face-to-face retailing, i.e. a salesperson can interact with customers, showing them items from the range on display, and answering their queries. However online retailers have an advantage in that they can display their whole catalogue, whereas many bricks-and-mortar retailers do not have the space to disp...

Is the Retail Industry overreacting to the Interest Rate Hike?

October 9th, 2009

Category: Retail Business News

Historic Bank on Corner There is reporting that the Retail Industry is not pleased by the interest rate raise to 3.25 percent from 3 percent which happened October 6th at the Reserve Bank of Australia meeting. In the newsletter Inside Retailing Russell Zimmerman stated that he thought the rate hike was too soon and could impact Holiday sales for retailers. Retail Industry gives feedback “Usually changes to interest rate take between three to six months to impact the retail market. So, the damage could hit retailers just in time for Christ...

Australian Business Confidence rises to a 6 Year High

September 8th, 2009

Category: Retail Business News

Australian Business Rebounds Business confidence rose in August, to six year high in the latest positive news for the Australian economy. Last month we had an article about consumer sentiment reaching a 35 year high, this month there is good news in the business sector. The National Australia Bank’s monthly business survey showed business confidence at the highest level since October of 2003, as the retail, finance, manufacturing and personal services sectors rose. The index rose 8 points in August to 18 index points. “It is worth n...