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Archive for the ‘Customer Relationship Management’ Category

5 Big Benefits of Real Omni-channel Integration

March 3rd, 2015

Category: Customer Relationship Management, ERP Enterprise Resource Planning, Online Retailing, Point Of Sale Systems, Retail Business News

If there was any doubt that you need to implement a true omni-channel retailing system, that doubt was well and truly blown way at the recent NRF’s “Retail’s Big Show” in New York. As one respected tweeter put it “I must have heard the words “omni-channel” and “solution” uttered a million times each at #nrf15” But it is not just about having your products available for purchase through multiple channels including in-store, your online store, eBay, Google Shopping and Facebook.  All channels must be fully in...

Retail Success Story: Neeto

February 6th, 2014

Category: Customer Relationship Management, Managing Retail Costs, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Innovations, Retail Selling, Retail Success Stories

Company Background Operating for just over 18 months, the Neeto concept was borne out of the idea that the traditional newsagency model is outdated and needs to change. To that end Neeto operates both as a newsagency and a specialist stationary retailer similar to kikki.K, Typo and Smiggles. Stuart Cheng, Neeto Managing Director, explains: “Traditional agencies might sell some stationary but they often go for the big brands which are a dime a dozen. If you want to succeed as a newsagency today, you have to add something different because tr...

Retail Success Factors, Part ll: Increase sales in a tight retail environment

April 16th, 2013

Category: Customer Relationship Management, ERP Enterprise Resource Planning, Online Retailing, Retail Business News, Retail Business Tips, Retail Innovations, Retail Selling

Retailing has been given some good news recently. The Australian Bureau of Statistics (ABS) released figures for January 2013 showing a growth of 3.4% on the same period last year. However, many retailers are still doing it tough. This is due in part to high fixed costs like rent and staff wages as mentioned in last month’s article. That article looked at how you can substantially lower costs to deliver savings while today’s article will look at how you can increase sales and thus profits, even as retailing continues to experience bumps on ...

How to capitalise on your most valuable asset – your sales assistants

October 10th, 2012

Category: Customer Relationship Management, Point Of Sale Systems, Retail Business News, Retail Business Tips, Retail Selling

Customer Service consistently under par in Australia Recent posts across general and industry media mention the tough retailing environment. Some in the industry have asserted this is mainly due to competition from online retailers and global heavy hitters opening stores locally. However, a new survey from consumer advocate group Choice and published by SMH, paints a different picture. It lays the blame squarely on Australian retailers’ lack of customer service, with Harvey Norman scoring the lowest mark. While Gerry Harvey has hit back cl...