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Archive for July, 2012

Close Encounters of the Retail Kind: Why getting intimate with customers can deliver big bucks

July 5th, 2012

Category: Point Of Sale Systems

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution”. Rick Tate, Author: “Leadership and the Customer Revolution”. Rick Tate, an expert on service quality, got it right. There is a ‘customer revolution’ going on for the first time in retail history and it has to do with the paradigm shift where the consumer, rather than the vendor, holds all the power. The perv...