Imagine this: You’re stuck on the phone with a customer. The other sales person has stepped out for lunch when suddenly a shopper walks in and heads straight to an item on display. You really want to serve him but the customer on the phone is important too. You glance over and see that the guy has lifted the tag and looked at the style name, product description and price. Lucky for you, there’s something more imprinted on the price tag, a square-shaped barcode called a QR code. The customer sees this, grabs his smart phone and aims it at th...

According to a recent article in The Australian “Online retail sales are growing at more than 15 times the rate of the overall retail sector, highlighting the need for traditional merchants to accelerate their internet sales strategy.” Additionally, “online spending totalled $10.9 billion over the 12 months to the end of February 2012, accounting for 5 per cent of all retail spending.” The article also mentions a Dunn and Bradstreet survey conducted last month which found that 56% of surveyed retailers “were concerned about the thre...